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FAQs + T&Cs

To help you make the most of your visit, please see below for some friendly purchasing tips, terms and conditions.

By placing an order with Just Because Prints, you agree to adhere to the below. 


Physical prints

Sizes A6, A5, A3, A2 and A1 are available. 

A5, A4 and A3 prints are printed on premium 300gsm card stock.
A6 postcard prints are printed on recycled 300gsm card stock.
A2 and A1 size are printed on 160gsm card stock.
Custom size requests are also available.


Many of our prints and all of our invitation designs can be personalised to your specific details. Once you place your order, we will contact you via email to find out more.

Custom orders

We want our products to be perfect for you, so if you can't find exactly what you are looking for, we are happy to create a product just for you. 

Find out more about our custom orders here.  



All prints will be sent in a sealed, non-bend rigid envelope.

Prints are sent at a flat rate of $5 regardless of the size and quantity you order.

Mug, Candles and Santa Sacks are a flat rate of $8, regardless of the quantity you order.

Invitations and custom product orders will be charged individually based on item type and quantity ordered.

Express domestic

If you require express shipping or a tracking number, please email us before placing your order so we can amend the postage accordingly. 


Unfortunately we cannot offer international postage, outside of Australia.


If you purchase more than one print of any size, we won't charge you any extra. Additionally, prints added to an order of invitations, Santa Sacks, mugs or other products will be included free of charge.

Standard and personalised prints

All standard prints will be sent within 3 business days of receiving the order.

Standard mugs

All standard mugs will be sent within 3 business days of receiving the order.


All candles are made to order to ensure the wax is of premium quality. Please allow two weeks to receive your order.

Personalised milestone boards and custom print orders

All personalised milestone boards and custom print orders will be designed within 4 business days and an email proof sent to you for approval, prior to going to print. 

Santa Sacks

As all Santa Sacks are individually made to order, please allow a 3 week turnaround time to receive your order. (3.5 weeks for Western Australia).

Lost or damaged items during transit

We are unable to accept liability for damages or lost parcels once sent. In the event a product is lost, we will raise an enquiry with Australia Post or the courier provider if applicable. We thank you in advance and appreciate your patience throughout this process.


Credit and PayPal

All payments must be made in full at time of purchase either via credit/debit card or PayPal.

If you are ordering a custom product, please contact us first to discuss your options and receive a personalised payment link.

Our secure online payment system is powered by 'Stripe', an internationally trusted credit card payment gateway.

Refunds and change of mind

All payments are final so please choose carefully. We do not refund for a change of mind.

In the very rare case that your product is faulty, we will gladly replace it for your free of charge.

Refunds will not be issued for errors (such as spelling or incorrectly supplied information) in any custom orders. A proof will always be supplied prior to going to print. 

It is the client's responsibility to make sure all design elements and information is correct, prior to going to print. Once the final proof is approved, no further changes can be made.


When you place an order with Just Because Prints, you will be required to supply your email address for order notifications and tracking. 

You will also be added to the Just Because Prints mailing list. You may opt out at any time by emailing [email protected]