Shipping & Returns Policy
At Just Because, every order is made to order with care and attention to detail. We’re committed to ensuring your experience is as smooth as possible, from the moment you place your order to the time it arrives at your door.
Custom orders and approvals
Each item is personalised, so it’s important to review all proofs, spelling, and design choices carefully before submitting or approving your order.
We cannot accept returns, exchanges, or refunds for mistakes made on approved proofs or incorrectly supplied personalisation details.
No returns or exchanges
Because every order is made specifically for you, we do not offer returns or exchanges for change of mind, incorrect details, or design variations. Please double-check your order before approval to ensure everything is correct.
Damaged or faulty items
If your item arrives with a manufacturing defect or is faulty, please contact us within 3 days of delivery with your order number and clear photos of the issue. We’ll review your claim and arrange a replacement or refund where appropriate.
Please note that we cannot take responsibility for damage that occurs during shipping with a third-party courier.
Shipping
All orders are carefully packaged and dispatched from our Burleigh Waters studio. Once shipped, parcels are in the care of the courier.
Delivery options:
Free local pickup (by appointment)
$2 local delivery for surrounding postcodes to 4220
Courier postage Australia-wide, charged based on your location
Delivery times are estimates and may vary depending on the courier and your location.
If your parcel is lost or damaged in transit, please contact the courier directly to lodge a claim. We’re happy to assist where possible, but responsibility for transit issues rests with the courier.
Checking your order
Before approving your design or submitting your order, please double-check:
All spelling and personalisation details
Your design selections and customisations
Any proofs provided for review
As each piece is custom made, it’s the customer’s responsibility to ensure all details are correct before approval.
Questions or concerns?
We love creating special pieces for your memorable moments and are always here to help. Pease don’t hesitate to get in touch if you have any questions about your order via info@justbecauseprints.com
Our custom design and printing process
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The design journey begins with a personalised email consultation to understand your event, aesthetic, inspiration and vision.
You’re welcome to share inspiration images or introduce us to your stylist — every detail helps us craft designs that feel uniquely yours.
From there, we refine, elevate and tailor every element to ensure your stationery complements your celebration seamlessly.
Once your concept is finalised, we’ll provide a tailored quote. A 50% non-refundable deposit confirms your booking and allows us to begin the custom design process.
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This is where the magic happens. With your style and story in mind, I’ll begin crafting a custom stationery suite designed exclusively for your celebration.
Because our initial consultation is so thorough, we typically only require two rounds of refinements to achieve your perfect design.
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Once you’re completely happy with the digital proofs, the remaining 50% balance is due before we send your designs to print.
We work with trusted professional printers and often use multiple specialists to achieve the best results, so no further design changes can be made after this stage.
Printing usually takes 1 to 2 weeks, depending on your order. You’re welcome to collect your stationery from the Gold Coast at no cost, or we can arrange courier delivery anywhere in Australia.